FAQ's

When will your cleaning team arrive to clean?

 Our team members clean during the day from 8:00 AM - 5:00 PM - each home is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.  


However, the arrival time may vary slightly due to things such as traffic or if our team members find they need to spend a little longer at a home to handle a special request.


If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day. 

Is there anything I should do before you arrive to clean?

 Yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean.

Thanks!  

What if I can't be home when your team members arrive to clean?

No problem, this is very common. That's why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.


This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge may be applied. 

What if I need to reschedule or skip my regular cleaning?

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning.  

What about holidays?

 We'll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of a family get together, dinner or party - we're here to help.   

What form of payments do you honor and how do I pay?

We honor the following payments listed below and more to come in the near future. 


  • PayPal
  • Crypto Currency
  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Diner's Club
  • EnRoute 
  • Checks

 All invoices MUST be paid the day before your scheduled cleaning by 6 PM. If payment is not remitted by the day and time scheduled, your services will be cancelled for that day.